Contact us

Contact Us

We are here to help! Whether you have questions about our products, need assistance with your order, or just want to give feedback, please don't hesitate to reach out.

Your satisfaction is our top priority, and our team is ready to provide you with timely support.

Customer Support

Business Information

POOLKTFY is a brand owned by Foshan Siweipu E-commerce Co., Ltd. Our team is based in China, while our products are stocked and shipped directly from our warehouse in the USA to ensure fast delivery.

  • Trade Name: POOLKTFY
  • Legal Company Name: Foshan Siweipu E-commerce Co., Ltd
  • Business Address: Room 1116, 11th Floor, Baihong Building, No. 77 Lingnan Road, Dali Town, Nanhai District, Foshan City，China
  • This address is our corporate office and is NOT for product returns.
  • All orders are shipped from our US warehouse located in Cucamonga, CA.
  • For questions about delivery times, please see our Shipping Policy.
  • To initiate a return, please visit our Return Policy page for instructions.