Return and Refund Policy

Return Policy  

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.  

 

Return Eligibility  

To qualify for a return, the item must meet the following conditions:  

- Unworn or unused  

- In the same condition as received  

- With original tags and packaging  

- Accompanied by a receipt or proof of purchase  

 

How to Initiate a Return

 

1. Contact us at service@poolktfy.com to request a return.

2. If your return is approved, you will be responsible for obtaining and paying for a return shipping label. Please send your package to the following address: 8291 Milliken Ave, Rancho Cucamonga, CA 91730

3. Returns sent without prior approval will not be accepted.

For any return-related questions, you can reach us at service@poolktfy.com. 

 

Damages and Issues  

Please inspect your order immediately upon receipt. If your item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and provide a resolution.  

If you have concerns about a specific item, please contact us before making a return request.  

 

Exchanges  

If you wish to exchange an item, the quickest way is to:  

1. Return the original item following our return process.  

2. Place a new order for the desired item after your return is approved.  

 

Refund Process  

1. Once we receive and inspect your return, we will notify you of the approval status.  

2. If approved, a refund will be issued to your original payment method within 10 business days.  

3. Please note that bank or credit card processing times may vary.  

 

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at service@poolktfy.com.